CV88 FAQ — Quick Answers to Common Questions

The most common reason an account gets locked is entering the wrong password several times in a row — the system automatically applies a temporary lock as a security measure. It can also happen if unusual login activity is detected or if a KYC verification is still pending.

To resolve this:

• First, wait 15–30 minutes — short lockouts typically resolve on their own.
• If that doesn't work, contact live chat and provide the mobile number and name used during registration.
• If your KYC is pending, send a photo of your NID or passport to support — verification is usually completed within 1–2 hours.
• You can also email us at support@cv88.run — including your transaction or account ID helps us resolve things faster.

If someone has been attempting to access your account without your permission, support can block that IP address for you.

Cv88 itself does not charge any withdrawal fees — however, your mobile banking operator (bKash, Nagad, or Rocket) may apply their own transfer charges in line with their standard rates.

Withdrawal Limits:

• Minimum Withdrawal: ৳500
• Daily Maximum: Standard accounts can withdraw up to BDT 50,000. Once your KYC is fully verified, higher limits are available — contact support for details.
• Processing Time: 5–30 minutes if your KYC is verified. First-time withdrawals or larger amounts may take a bit longer.

With cv88's referral program, both you and your friend benefit. Here's how it works:

• Log in to your account and go to the "Referral" or "Invite Friends" section.
• Copy your personal referral link or code.
• Share that link or code with your friend. Once they register using it and make their first deposit, both of your accounts will be credited with the bonus.

The referral bonus amount depends on the current promotion — so check the bonus page for the latest terms. If your friend registers without entering a referral code, it cannot be added afterward, so make sure the code is entered from the start. You can invite as many friends as you like with a single referral code.

To access free spins and daily check-in rewards, the first step is to log in to cv88 every day. Once logged in, you'll see a "Daily Rewards" or "Free Spins" banner on the homepage or in the bonus section.

Here's how it typically works:

• Logging in every day earns you a check-in point or a small reward.
• Log in 7 days in a row and your bonus keeps growing — the longer your streak, the bigger the reward.
• Free spins are generally tied to specific slot games — the eligible game will be listed in the bonus details.
• Winnings from free spins may be subject to wagering requirements.

Check the bonus page regularly for current free spin offers, or keep promotional notifications turned on.

Yes, cv88 takes security seriously and never compromises on it. The security measures in place on the platform include:

• SSL 256-bit Encryption: From the moment you land on the site, all your data is encrypted — no one can intercept it in transit.
• Segregated Funds: Member deposits are held in an account completely separate from the company's operational funds — so your money stays protected regardless of what happens on the company's end.
• Two-Factor Authentication (2FA): Once enabled from your account settings, knowing your password alone won't be enough to log in.
• Privacy Policy: cv88 never sells or shares your personal information with third parties without your consent.
• Regular Security Audits: Independent external security experts regularly audit the platform.

Cv88 displays odds in decimal format by default, but you can switch to fractional or American format anytime from your account settings.

A simple guide to understanding decimal odds:

• Say the odds are 1.90 — if you place a ৳1,000 bet and win, you receive ৳1,900 in total returns. That's a profit of ৳900.
• Odds of 2.50 means a ৳1,000 bet returns ৳2,500 if you win — a profit of ৳1,500.
• The higher the odds, the lower the chance of winning — but the bigger the reward.

Live Betting Odds: Odds update in real time as match conditions change, so waiting too long could mean missing the odds you want — act fast. For a full breakdown of how odds work, check the "Betting Guide" section on the Sports Betting page.